Last Updated on 1st, March, 2025
Welcome to TeleDoctor. By using our telemedicine platform and services, including those provided by the TeleDoctor Facilitation Center (TFC), like Care Giver, Health Workers, you agree to abide by these Terms & Conditions. Please read them carefully.
Definitions
TeleDoctor: The telemedicine platform enabling communication between patients and registered medical practitioners (RMPs).
TeleDoctor Caregiver Facilitation Center (TCFC): Any local facility who provide a place for the facilitation of patient-doctor connections and teleconsultation services.
Care Giver: A family member, or any person authorized by the patient to represent the patient with the Doctor through TeleDoctor platform.
Health Worker: Any qualified person like Nurse or Paramedical Worker authorized by the patient to represent the patient with the Doctor through TeleDoctor platform.
User: Any individual accessing the platform, including patients, doctors, and facilitators.
RMP: A registered medical practitioner providing medical consultation as per applicable laws.
Services: Telemedicine, consultation, and facilitation services provided by TeleDoctor platform and TCFC.
Platform: The IT infrastructure given by TeleDoctor to connect Patients, Doctors, Pharmacy, Testing Labs, Clinics and Community Centers.
Clinic: A small hospital or a part of a hospital where you go to receive special medical treatment.
Pharmacy: A registered and licensed shop or part of a shop where medicines and drugs are prepared and sold.
Lab: Lab is a facility that analyzes Blood, Urine, Tissue samples and other clinical specimens to help diagnose and treat disease
Eligibility
By using TeleDoctor, you confirm that:
• You are at least 18 years old.
• If you are under 18, a parent or guardian will provide consent and oversee your use of the platform.
• You have provided accurate, complete, and updated information during registration
Scope of Services
TeleDoctor provides telemedicine services to connect patients with RMPs for consultations.
• TFC facilitates patient-doctor interactions, manages appointments, and supports technical operations when requested.
• The platform enables audio, video, or text-based consultations as per the Telemedicine Practice Guidelines issued by the Ministry of Health and Family Welfare, Government of India.
Responsibilities of Users
For patients
• Provide accurate health information and complete medical, surgical, family history, Allergies and Adverse events to the doctor.
• Understand fully the limitations and risks of telemedicine services compared to physical consultations.
• TeleDoctor services are not suitable for acute or emergency care situations. Users are advised to seek immediate physical consultation for such cases
• Ensure timely payment for services availed through the platform.
• Agree not to involve in activities that are prohibited on the platform, such as transmitting harmful content, engaging in fraudulent activities, or violating applicable laws.
For Doctors
• Must be a Registered Medical Practitioner (RMP) with the government.
• Comply with all applicable medical and ethical guidelines of government.
• Maintain patient confidentiality and adhere to professional standards
Role of TeleDoctor Facilitation Center (TFC)
• The TFC assists in scheduling consultations, managing communication, and resolving technical issues.
• TFC does not provide medical advice or services and acts solely as a facilitator.
• TFC will assist by providing Care Givers or Health Workers to assist the RMP for better understanding by communicating with the patient.
Limitations of Telemedicine
• Telemedicine services are not a substitute for emergency medical care.
• The diagnosis and advice provided are based on the information shared by the patient.
• Physical examination may be required in some cases, which cannot be conducted through the platform
Payment and Refund Policy
• Fees for consultations are displayed on the platform and must be paid as per the chosen service.
• Refunds, if applicable, will be processed as per the platform's Refund Policy.
Privacy and Data Protection
TeleDoctor is committed to protecting your privacy. For details, refer to our Privacy Policy.
• All personal and health data shared on the platform will be handled securely and confidentially.
• Data may be shared with Pharmacies, Labs, TFC and RMPs solely for providing the requested services
User Conduct
Users agree not to:
• Misuse the platform for illegal or unethical purposes.
• Share false or misleading health information.
• Harass, abuse, or disrespect any individual on the platform.
• Failure to comply may result in termination of access to the platform.
Liability Disclaimer
• TeleDoctor and TFC are not liable for any medical negligence or malpractice by RMPs.
• TeleDoctor is not responsible for interruptions or technical failures beyond its control.
• TeleDoctor is not liable for any interruptions or errors in the platform's functionality or indirect, incidental, or consequential damages arising from the use of the platform and that services are provided on an "as-is" and "as-available" basis.
• Users acknowledge that medical outcomes are dependent on various factors and may not be guaranteed
Third-Party Services
The platform may include third-party integrations like payment processing, Lab Tests, Pharmacy, Transport etc. Users are encouraged to review the privacy policies, terms and conditions of these third-party services. TeleDoctor is not responsible for the content or services provided by third-party websites linked through the platform and that users access them at their own risk
Grievance Redressal
For complaints or disputes, contact our us.
Grievance Officer: Dr. Rajesh Duthie
Email: contact@teledoctor.life
Address: Floor No 2, 103, Subash Street, Vadasery, Kamarajapuram, Nagercoil, Kanyakumari, Tamil Nadu, 629001
We aim to address grievances within 30 days.
Modifications to Terms
TeleDoctor reserves the right to update these Terms & Conditions at any time. Changes will be updated in the platform. Users must update themselves modified terms and conditions through the platform itself. Continued use after platform constitutes acceptance of the updated terms and conditions.
Governing Law and Jurisdiction
• These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Nagercoil, Tamil Nadu, India.
• Disputes will be resolved through negotiation, mediation, or arbitration, before resorting to litigation.
Indemnification Clause
Users agree to indemnify TeleDoctor, its affiliates, and employees from any claims, damages, or liabilities arising from their misuse of the platform or violation of the Terms & Conditions.
Termination
TeleDoctor reserve the right to suspend or terminate a user's access to the platform at its discretion, without prior notice, for violations of the Terms & Conditions or other policies.
Contact Us
For queries regarding these Terms & Conditions, reach us at:
Email: contact@teledoctor.life
By using TeleDoctor, you acknowledge that you have read, understood and accept this Terms & Conditions.