Last Updated on 1st, March, 2025
TeleDoctor values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you access our telemedicine platform or interact with the TeleDoctor Facilitation Center (TFC). By using TeleDoctor's services, you agree to the terms of this Privacy Policy.
Definitions
TeleDoctor: The telemedicine platform that connects patients with registered medical practitioners.
TeleDoctor Facilitation Center (TFC): A service provider that assists in connecting patients with doctors and facilitates teleconsultation services.
Personal Information: Any data that identifies an individual, such as name, contact details, health records, etc.
Information We Collect
We may collect the following types of information:
Personal Information
• Name, age, gender, contact details (email, phone number, address, location).
• Medical, Surgical, Family history, Allergies, Adverse Events and prescriptions
• Payment details including bank accounts for processing service fees
Non-Personal Information
• Browser type, device information, IP address, and usage data for platform improvement.
How We Use Your Information
The information collected is used for the following purposes:
• To facilitate teleconsultations between patients and doctors.
• To manage patient records and provide a seamless telemedicine experience.
• To communicate appointment details, consultation summaries, and health advice.
• To process payments for teleconsultation services.
• To improve and personalize our services.
• To personalize user experience, deliver targeted content, and send promotional communications, with user consent.
• De-identified or aggregated data may be used for internal research, analysis, and product development purposes.
Role of TeleDoctor Facilitation Center (TFC)
The TFC acts as a service provider to:
• Assist in patient registration and profile creation.
• Facilitate communication between patients and doctors.
• Manage appointment scheduling and consultation workflows.
• Ensure smooth delivery of services while adhering to data protection regulations.
Sharing of information
We do not sell or rent your personal information to third parties. Your data may be shared in the following scenarios:
• With Doctors: To provide medical consultation services.
• With TFC: For facilitating appointments and consultations.
• With Legal Authorities: If required to comply with applicable laws, regulations, or court orders.
• Third-Party Service Providers: Personal information may be shared with third-party service providers (e.g., payment processors, analytics services) who assist in delivering services, ensuring they adhere to data protection standards.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred, with users notified of any changes in data handling.
Children's Privacy
Age Restrictions: TeleDoctor services are not intended for individuals under 18 directly. In case of patients whose age is less than 18, parental and guardian consent is received who will be personally present when the patient interacts with the Doctor
Data Security
We employ appropriate technical and organizational measures to safeguard your information, including:
• Encryption of sensitive data.
• Restricted access to authorized personnel only.
• Regular security audits and system updates.
However, no system is entirely secure, and we cannot guarantee absolute protection of your information.
User Rights
As a user, you have the right to:
• Access and update your personal information.
• Withdraw consent for data usage, subject to legal and contractual limitations.
• Request deletion of your data, except when required for legal or medical purposes.
Cookies and Tracking
We use cookies and similar technologies to enhance user experience and analyze platform usage. You may adjust your browser settings to disable cookies; however, this may affect platform functionality.
Third-party Service
TeleDoctor may integrate third-party services for payment processing or analytics. These providers have their own privacy policies, and users should review their respective privacy policies.
Compliance with Telemedicine Guidelines
TeleDoctor adheres to the Telemedicine Practice Guidelines issued by the Ministry of Health and Family Welfare, Government of India. This ensures:
• Patient confidentiality during teleconsultations.
• Ethical and professional conduct by doctors.
• Secure handling and storage of health data.
Grievance Redressal
For any queries or concerns about this Privacy Policy or our services, you can contact:
Grievance Officer: Dr. Rajesh Duthie
Email: contact@teledoctor.life
Address: Floor No 2, 103, Subash Street, Vadasery, Kamarajapuram, Nagercoil, Kanyakumari, Tamil Nadu, 629001
Changes to the Privacy Policy
TeleDoctor reserves the right to modify this Privacy Policy. Changes will be updated in the platform and continued use of our services signifies acceptance of the revised policy.
Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising under this policy will be subject to the jurisdiction of courts in Nagercoil.
By using TeleDoctor, you acknowledge that you have read, understood and accept this Privacy Policy.